Customer Service

Delivery Information

Where do we ship?

In Europe, SOREL ships to the following countries: Austria, Belgium, Finland, France, Germany, Ireland, Italy, Netherlands, Spain and United Kingdom.
For each of these countries SOREL has a separate online shop in local currency and language. Please select the online shop of the country where you would like to receive delivery.

The sorel.fi online shop delivers to Finland. Currently we do not deliver to the Åland Islands. If you wish delivery to a different European country, please check out our country locator page.

Shipping Costs & Delivery Times

We work with UPS to make sure that your order is delivered fast and safely. You can choose between standard or express home delivery and delivery to one of the UPS Access Point™ locations in your neighbourhood for a hassle-free pick up.

The table below illustrates our shipping options:

Free standard and UPS Acces Point deliveries for all orders over 100 €.

Shipping Option Costs Delivery Time
Standard 9 € 7 - 8 business days
UPS Access Point 9 € 7 - 8 business days
Express 15 € 2 business days

Express shipping orders placed on a Monday are dispatched on Tuesday and will be delivered on Wednesday. Express shipping orders placed on a Saturday are dispatched on Monday and will be delivered on Tuesday.

Please note that our delivery times are estimated and do not take into account any delay due to payment authorization.

Our distribution centre is closed on French public holidays and does not process any orders on these days. French bank holidays 2017: 1st January, 17th April, 1st May, 8th May, 25th May, 14th July, 15th August, 1st November, 11th November, 25th December.

Order Tracking

Once your order has been dispatched you will receive a shipping confirmation email containing your tracking number and order tracking link.

Delivery

In case of a failed delivery attempt, UPS will leave a notice in your letter box and you will have the possibility to retrieve your order at UPS nearest access point.

Other European Countries:

Country No Delivery to Shipping Option Cost
Sorel.at
Standard
UPS Access Point
Express
6 €
6 €
15 €
Sorelfootwear.be
Standard
UPS Access Point
Express
6 €
6 €
15 €
Sorelfootwear.de
Standard
UPS Access Point
Express
6 €
6 €
15 €
Sorelfootwear.es
The Canary Islands, Ceuta, Melilla, Plazas de Soberanía, Andorra Standard
UPS Access Point
Express
9 €
9 €
23 €
Sorel.fi
Åland Islands Standard
UPS Access Point
Express
9 €
9 €
15 €
Sorelfootwear.fr
DOM, TOM Standard
UPS Access Point
Express
6 €
6 €
15 €
Sorel.ie
Standard
UPS Access Point
Express
6 €
6 €
15 €
Sorel.it
Livigno, Campionne d'Italia, Repubblica di San Marino Standard
UPS Access Point
Express
9 €
9 €
23 €
Sorelfootwear.nl
The Caribbean Netherlands Standard
UPS Access Point
Express
6 €
6 €
15 €
Sorelfootwear.co.uk
Channel Islands, Isle of Man, Gibraltar Standard
UPS Access Point
Express
£5
£5
£12

Welcome To Sorel

Choose your country

FI
Finland
Shipping Country